New Arrivals
Frequently Asked Questions
Welcome to our FAQ page! We’ve compiled the most common questions our customers ask. If you can’t find what you’re looking for, feel free to reach out to us at [email protected].
Ordering
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your details, and checkout faster in the future.
Can I change or cancel my order after it’s placed?
We aim to pack and ship orders quickly, so changes may not always be possible. If you need to make an update, please email us at [email protected] as soon as possible and we’ll do our best to help.
Shipping & Delivery
How much does shipping cost within Australia?
Shipping costs are calculated using the Australia Post shipping calculator and will be shown at checkout.
Do you ship internationally?
Yes, we now offer shipping to the USA and New Zealand. All shipping costs are calculated via the Australia Post shipping calculator and displayed at checkout.
How can I track my order?
Once your order is dispatched, you’ll receive an email with a tracking link so you can follow your parcel’s journey.
Returns & Exchanges
Do you accept returns?
Yes, we accept returns for full-priced items within 14 days of delivery. Items must be unworn and in original condition. Visit our Returns Policy for details.
Can I exchange an item?
Returns are available for store credit or exchange only (no refunds, unless item is faulty). If you need a different size or style, we recommend returning the original item and placing a new order. Once we receive the returned item, a store credit will be issued.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and Afterpay.
Is it safe to shop on your website?
Yes! Our website uses SSL encryption and secure payment gateways to ensure your data is protected.
Contact
How can I get in touch with you?
Email us anytime at [email protected] — we aim to respond within 1–2 business days.